Code of ValuesIntegrity Hardwood Floors Ltd.

• in superior service to our customers, our community and to each other as members of the Integrity Hardwood Floors family.
• in counting our blessings every day in every way.
• success is the result of clear, cooperative, positive thinking.
• that loyalty adds meaning to our lives.
• management should seek out and recognize what people are doing right, and treat every associate with respect.

• challenges should be used as learning experiences.
• our Creator put us on this earth to succeed. We will accept our daily successes humbly, knowing that a higher power is guiding us.
• in the untapped potential of every human being. Every person we help, achieve their potential fulfils our mission.
• we must re-earn our positions every day in every way.
• in building our country through the free enterprise system. We demonstrate this belief by continually attracting strong people to the Integrity Group.

We Live our Code of Values By

Respect

• treating others as we would like to be treated.
• listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
• responding in a timely fashion.

• speaking calmly and respectfully, without profanity or sarcasm.
• acknowledging everyone as right from their own perspective.

Integrity

• making only agreements we are willing, able and intend to keep.
• communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
• looking to the system for correction and proposing all possible solutions if something is not working.

• operating in a responsible manner: “above the line”
• communicating honestly and with purpose.
• asking clarifying questions if we disagree or do not understand.
• never saying anything about anyone that we would not say to him or her.

Client Focus

• continuously striving to maximize internal and external client loyalty.

• making our best effort to understand and appreciate the client’s needs in every situation.